HealthCare.gov activates “waiting room” due to high demand; consumers who are in line should be allowed to complete enrollment
Washington, D.C. – Today, on the final day for this Affordable Care Act open enrollment period, Enroll America President Anne Filipic released the following statement about continued high demand for enrollment. Due to high volume, the HealthCare.gov “waiting room” feature has been activated for some consumers who attempting to enroll and are therefore in line for coverage.
“Despite the political uncertainty around the Affordable Care Act, we’ve continued to see very strong interest from consumers who want to find quality, affordable health insurance for their families. We’re gratified to see that strong demand continue into the final day of open enrollment. As in past years, HealthCare.gov has activated the ‘waiting room’ at times of high volume. Also as in past years, we call on the Department of Health and Human Services to allow every consumer who is in the online waiting room or placed in a queue on the telephone hotline before the deadline to complete the enrollment process.”
As with previous enrollment periods, Enroll America will be encouraging all consumers and assisters who encounter the “waiting room” to take a screenshot, in order to document their attempt to enroll in case they need to finalize the process after the enrollment deadline expires.
About Enroll America and Get Covered America
Enroll America is the nation’s leading health care enrollment coalition. An independent nonprofit, nonpartisan organization, Enroll America works with more than 6,700 partners in all 50 states to create cutting-edge tools, analyze data, inform policy, and share best practices in service of its mission: maximizing the number of Americans who enroll in and retain health coverage under the Affordable Care Act.
The Get Covered America campaign was created in 2013 to inform millions of eligible consumers about their new health insurance options, and has been tested, refined, and proven successful through three enrollment cycles. Get Covered America programs and tools are now being utilized by partners in enrollment efforts nationwide, supported by Enroll America staff working both nationally and on-the-ground in targeted communities across the country.