At First National Conference, Enroll America Makes Recommendations to HHS, State Marketplaces for Fall Renewal Process

As health care leaders gather to learn and plan for future enrollment efforts, Enroll America releases recommendations for the renewal process, report encapsulating lessons learned from first enrollment period

Monday, June 16, 2014
CONTACT: Justin Nisly | 202-601-2494

WASHINGTON, DC – Ahead of the first national conference on Affordable Care Act enrollment set to kick off on Tuesday in Washington, DC, today Enroll America released recommendations that call on the U.S. Department of Health and Human Services and state-based marketplaces to maximize insurance renewals by making the process as simple and clear as possible for consumers. The recommendations come as over 800 enrollment leaders from 48 states, DC, and Guam gather for the State of Enrollment: Getting America Covered conference, where they will hear from a variety of prominent health care leaders, including former Secretary of Health and Human Services Kathleen Sebelius in her first public appearance since stepping down as Secretary. At the conference, Enroll America will also share a new report that takes a comprehensive, in-depth look at every aspect of the first open enrollment period outreach effort.

“Now that 14 million Americans have found health coverage through the Marketplace, Medicaid, and CHIP, we need to make sure they are able to keep that coverage next year,” said Anne Filipic, President of Enroll America. “Too many enrollment efforts have focused on sign-ups but failed to help consumers keep their coverage, and the current process for renewals is murky at best. The recommendations we’re releasing today would make it easy for millions of consumers to hang on to the peace of mind and financial security of their health insurance, and we encourage federal and state policymakers not to delay in implementing them.”

This fall, millions of consumers will need to undergo a renewal process to keep their marketplace coverage for the next year, and millions more will have to recertify their Medicaid and CHIP eligibility. Because the details of these processes have yet to be determined, these recommendations – the first in a series of policy recommendations Enroll America plans to release ahead of the second open enrollment period – offer five important steps that state and federal policy makers should consider as they make decisions about renewals. For instance, consumers whose circumstances have not changed and whose plans are still being offered should have their plans automatically renewed, with their consent. For the estimated 40% of consumers who will experience a change in Medicaid and marketplace eligibility over a year, policymakers should minimize the action necessary for renewal by allowing consumers to update only the items that have changed without going through the application process a second time, or resubmitting information that has not changed.

You can view the full policy recommendation HERE.

At the conference, Enroll America will also share an expansive new report titled State of Enrollment: Lessons Learned from Connecting America to Coverage. The report uses a critical, metrics-based approach to analyze all aspects of the first enrollment period, and identifies best practices that partners in the enrollment effort across the country can replicate in the future. This report offers an unprecedented look at the outreach effort that helped to enroll more than 14 million consumers in coverage, and will serve as an important resource for stakeholders and enrollment leaders for years to come.

You can view a full copy of the State of Enrollment report HERE.

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