Connecting consumers to application assistance is crucial to maximizing the number of Americans that get covered. That’s why Enroll America built its nationwide scheduling tool. The Get Covered Connector is accessible to consumers to directly schedule appointments for in-person assistance and for partner organizations to manage assisters’ schedules.
The Get Covered Connector allows assisters and community outreach partners to:
- Manage all assister schedules in one system
- Help consumers find and schedule appointments with local assistance
- Access tools for reminding consumers of their appointments
- Download appointment and outreach data
- Receive notifications when appointments are scheduled
- Create custom roles for different user types
The Get Covered Connector allows consumers to:
- Search for help by ZIP code, review their options, and schedule an appointment
- Receive automated notifications and reminders of their appointment via email or text message
- Access contact information for local assisters so they can contact assisters directly if they have questions or problems
Email firstname.lastname@example.org for pricing information to become a Get Covered Connector partner.
Click here to embed the Connector on your website for free. The Connector can also be co-branded — just email email@example.com for more info.
- When will the Connector be available for use?
The Get Covered Connector successfully launched before OE2, and resulted in approximately 63,000 scheduled appointments nationally during this time. The Connector is live and ready for use. Email firstname.lastname@example.org for pricing information to become a Get Covered Connector partner.
- What does it cost?
The cost for for-profit organizations is $20,000 for 250 logins. Additional batches of 200 logins are available for an additional $10,000. We offer a 50% discount to nonprofit organizations, bringing the cost to $10,000 for 250 logins, and additional logins are available for $5,000 for 200 logins.
- Is there public access to appointment openings?
Yes, consumers are able to see and schedule available appointments in their area. Outreach organizations helping to connect consumers with assistance can also use the tool. Assister organizations can also choose to set their schedules to private and use the Connector for internal management purposes only.
- How and who puts in appointments on the back end so that applicants/enrollees can schedule an appointment?
Partner organizations are given user logins that provide them the ability to add their schedules to the Connector.
- Who has access to data in the back end of the system?
Data on appointments is not available to the general public and is protected. Partners will be given access via individual user logins to the back end of the Connector. Administrators will have full access to all fields and data relevant to their organization. Individual logins can be given different permissions so that individual users only have access to fields and data that is relevant to their position within the organization.
- How do we ensure that appointments are met by enrollers?
Consumers will receive an email notification upon scheduling their appointment and a reminder email 24 hours before their appointment. Consumers can also sign up to receive text message reminders. Assisters will be notified by email when an appointment is scheduled so they can follow up with the consumers directly to help ensure the appointments are made. These features should supplement, not replace, existing RSVP/confirmation processes of assisters.
- Can assisters see who made their appointment and who was a no-show?
- Is there a 1-800 number to sign up for appointments like in North Carolina?
This is entirely up to the participating groups to determine. It is not required, but North Carolina did have success with this practice in the first open enrollment period. States that develop a statewide hotline can feature that phone number at the top of their version of the Connector.
- Will the data be tied to the Get Covered Database?
When adding data to the Connector admin, you have the option to integrate that data into GCD.
- What is being done to avoid any data loss?
There are a few layers of protection to avoid data loss:
The database itself lives in the cloud and has a live, read-only duplicate. In the case of a catastrophic event affecting the primary database, the replicant can become the primary database in under an hour.
Additionally, the primary database is backed up nightly, and and those backups are retained for 30 days.
When someone requests an appointment, we save that data first to a log file, and then to the database. In the case that we have to use backup data, we are able to recreate all the missing appointments from the log data and backup data. We’ll retain this log data for 7 days.
- What is being done to ensure the Connector doesn’t go offline?
Besides the data protection measures mentioned above, we also have a fallback in place where, if the servers go down, the Connector can still be visible, but users will be prompted to call their state’s backup phone number and/or try again later online.
- Who is maintaining the tool and providing training?
Enroll America is maintaining the tool and providing training to lead partners. Enroll America is responsible for all technical maintenance of the Connector.
- Who provides support at Enroll America?
The digital and technology team at Enroll America supports the Connector. You can email tech support requests to email@example.com.
- Is this owned and operated by Enroll America or the entity that purchases it?
This is owned by Enroll America.
- Can the Get Covered Connector be individually branded?
The Get Covered Connector can be embedded in partners’ websites with branding and color changes.
- What is the “lead organization” responsible for? How will they be trained? What’s the process for turning the tool over to them?
The lead organization (typically the organization buying the Connector) will be responsible for distributing logins to partner organizations, creating the logins with the appropriate permissions and access, training, and being the first line of support on the most basic and frequently asked questions.
- Can multi-state organizations buy the connector? And what about multi-state coalitions (for example, North Dakota and South Dakota)?
Yes, multi-state organizations and coalitions can participate in the same way that state-specific groups can. $10,000 will get the organizations 250 logins to distribute across their organization or coalition, accompanied with the same training and support as the state-specific groups.
- Are there browser or operating system requirements to use the Connector?
The Connector is fully functional on both PCs and Macs, and works on all major browsers including Internet Explorer, Firefox, Chrome, and Safari. Support is provided on multiple versions of each browser. In keeping with best practices, however, only the most widely used versions of each browser is supported. Older versions of browsers that are used by a very small percentage of online users cannot always be supported.
- Will the Connector work on mobile devices?
Yes, the Connector will be fully functional on mobile devices.
- How is the tool protected from malware?
Data security is a high priority. We employ all industry best practices for storing and protecting user data.
The Connector lives in the Amazon AWS cloud infrastructure. The Connector and its data are protected by highly secure facilities and infrastructure, but they’re also protected by extensive network and security monitoring systems. These systems provide basic but important security measures such as distributed denial of service protection and password brute-force detection on AWS Accounts.
The Amazon AWS cloud services have undergone a third-party certifications and evaluations. AWS has achieved ISO 27001 certification and has been validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS). We undergo annual SOC 1 audits and have been successfully evaluated at the Moderate level for Federal government systems as well as DIACAP Level 2 for DoD systems.
- Are consumers and assisters able to add a scheduled appointment to their calendars?
Consumers and assisters are able to add an appointment to their calendar by clicking the option “add to calendar” in the confirmation email, which they’ll receive after scheduling an appointment successfully. Supported calendar formats are: Google Calendar, Apple Calendar, IBM Lotus Notes, Yahoo! Calendar, Evolution (software), eM Client, Lightning extension for Mozilla Thunderbird and SeaMonkey, and partially Microsoft Outlook (Microsoft Outlook 2010) and Novell GroupWise.