Certified Application Counselor Program: Early Lessons

June 2014

Click here to download the publication as a PDF.

This brief examines the role that the Certified Application Counselor (CAC) program played during the first open enrollment period. This new program allowed various organizations to serve as enrollment assisters — including community health centers (CHCs), hospitals, legal aid services, and others. With relatively few federal requirements, each CAC organization had the freedom to tailor the scope and design of their program to match the resources the organization had available as well as the needs of the community the organization served. This piece examines the different funding, training, and program design decisions CAC organizations made during the first open enrollment period, and offers recommendations for strengthening these programs going forward.

Enroll America Menu
Are you looking for affordable health insurance? GetCoveredAmerica.org