Survey Data Shows Consumers are Overall Satisfied with Their Coverage

By Anmol Gupta

At Enroll America, we work daily to connect uninsured consumers to coverage that meets their needs and budgets. And it is just as important that these enrollees stay covered over time. That’s why we were pleased to see survey data from Kaiser Family Foundation (KFF) and the Commonwealth Fund that show that Americans are satisfied with their marketplace and Medicaid coverage.

Good news from KFF’s survey last month:

  • Happy enrollees: Over two-thirds (68 percent) of enrollees are satisfied with their coverage.
  • Consumers recognize they have choices with their personal care: More than 70 percent of enrollees are satisfied with their plan’s network of hospitals and primary care doctors.
  • Enrollees acknowledge a positive shopping experience: 74 percent of enrollees state it was easy to compare premiums through the marketplace while 61 percent were able to compare provider networks with ease; compared to 2014, fewer found it difficult to set up a marketplace account.

The Commonwealth Fund Affordable Care Act Tracking Survey showed similar trends in consumer satisfaction. 2016 results indicate that 77 percent of marketplace consumers and 88 percent of Medicaid enrollees are “very” or “somewhat” satisfied with their health insurance, with 66 percent and 77 percent, respectively, stating their coverage is “good” or better. The report also notes that marketplace consumers are finding doctors and hospitals that satisfy their needs at a similar rate as the entire insured American population.

However, the KFF survey data did show that a share of enrollees have lower satisfaction with monthly premium costs and the size of annual deductibles. As open enrollment approaches, it will be critical to encourage consumers to go back to the marketplaces and shop to find a plan that meets their needs and budget. Enroll America’s Get Covered Plan Explorer will continue to be available for consumers in federally facilitated marketplace states to help them make informed decisions based on their unique needs (consumers can get personalized cost estimates for all marketplace plans in their area based on their self-reported health status and health conditions).

Overall, these data represent some very exciting trends in consumer satisfaction, but our work is far from over! And even though the uninsured rate is at a historic low, we still have millions of Americans to help navigate renewal and millions more uninsured individuals to connect to coverage.

Stay tuned for more tips and tricks from Enroll America on how to help prepare for a successful open enrollment period and for things you can do year-round to maximize enrollment.

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