You’ve seen the headlines. You’ve heard the news reports. There’s been a lot of media coverage of some enrollees who might be at risk of losing their health coverage, but here’s what you need to know about the situation to help those consumers stay covered.
Because of data matching issues in the federally facilitated marketplace (FFM), around 310,000 people who got covered through HealthCare.gov need to act by September 5 to verify their citizenship or legal residency.
This week, the FFM mailed out warning notices to those enrollees. Consumers who get the notice need to submit copies of the requested documents by September 5, or they will be at risk of losing their coverage at the end of September.
Different consumers in this group will need to send different documents, such as photocopies of green cards or proof of citizenship. Click here for more details on the documents that might be required.
People who are affected can verify their eligibility by submitting the necessary documents online at HealthCare.gov or by mail (more details are available in this blog post). Consumers who have questions about the notice they get can call the marketplace call center at 1-800-318-2596. They can also use the Get Covered Locator tool to find free in-person help in their community.
It’s important to remember that only consumers who receive warning notices need to take this action. The vast majority of enrollees are not affected.
And, what’s important to help consumers understand is that getting this notice doesn’t mean that the enrollee is ineligible. And it doesn’t mean that their health coverage is no longer in effect. They can still use their coverage to see health care providers during the verification process. The Department of Health and Human Services (HHS) has already resolved similar citizenship and immigration status data matching issues for around 450,000 enrollees, with another 200,000 in process.
HHS will continue to contact the remaining affected enrollees by mail, email, and phone leading up to the September 5 deadline. We’re working with partners in communities across the country to meet those consumers where they are with information on the steps that they need to take to stay covered.
Do you work with consumers who may have received this notice? Make sure they know the September 5 deadline and know how to submit their documentation.
And make sure people who haven’t gotten the notices know they don’t need to worry about the headlines they might be seeing — their coverage isn’t going anywhere.