CMS Will Roll Out New Training Materials for In-Person Assisters in September and Announces Guidance on Certification/Recertification

By William Tomasko

As we all get ready to help consumers #GetCovered and #StayCovered during the next open enrollment period, the Centers for Medicare and Medicaid Services (CMS) announced new guidance last Friday for in-person enrollment assisters.

The bulletin explains how CMS is enhancing its training curriculum for assisters in the federally facilitated marketplace (FFM), and it offers guidance on how Navigators and Certified Application Counselors can get certified or recertified to help consumers for the 2015 plan year. The curriculum will expand to cover more details on topics like immigration and counting certain kinds of household income and on helping specific populations, such as survivors of domestic abuse and college-age students. CMS estimates that the updated training materials will take approximately 20 hours for Navigators (similar to last year) and 5-10 hours for CACs.

The new training materials will be available in early September, which is also when the feds are scheduled to announce the 2014-2015 Navigator grant recipients.

The bulletin includes information on how 2013-2014 Navigators can continue to work with consumers leading up to OE2.

Have questions about the new guidance? CMS included two email addresses to contact: for CACs and for Navigators.

With OE2 kicking off on November 15, we’re looking forward to continuing to work with in-person assisters to help consumers get — and stay — covered!

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