Untangling Assister Terminology

By Deepak Madala

Navigators, IPAs, and CACs, oh my! If you’ve been having troubling keeping up with the different kinds of assisters that will help consumers connect to coverage this fall, you’re not alone. We’ve put together a new fact sheet that attempts to untangle the different options and what they mean for your state.

Our research has found that three-quarters of newly eligible consumers want in-person assistance to help them apply for and enroll in new health coverage options. It is critical that there be enough people with the necessary skills and training to competently guide consumers through the process, so it’s important to understand which assister programs will be available in which states.

For additional resources on enrollment assistance programs, check out our in-person assistance resource center. This page contains more than 100 links to resources from around the country on topics like navigators, in-person assistance programs, agents and brokers, and application assistance.

And for those of you in states that will have a federally facilitated marketplace (or exchange), stay tuned to this blog for more information about the opportunity to apply for federal funds to create navigator programs in your state. Enroll America will be hosting a webinar shortly after the Department of Health and Human Services announces the funding opportunity.


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