Enroll America Publications

• How Can Consumers Get Help Enrolling in Health Coverage?, March 2013
  

  This factsheet provides an overview of four types of assisters that will help consumers apply for and enroll in health coverage.

• Telephonic Signatures: An Essential Tool for Enrollment, February 2013
  

  Benefits Data Trust partnered with Enroll America to develop this short policy brief to highlight the importance of telephonic signatures, or "spoken signatures," as a crucial technology solution to ensure a smooth application and enrollment process for those applying for health coverage over the phone.

• Informing Enroll America's Campaign: Findings from a National Study, January 2013
  

  Enroll America partnered with Lake Research Partners and GMMB to conduct a comprehensive national enrollment survey of over 1,800 adults who are likely eligible for free or reduced cost coverage through the new health insurance marketplaces. Using the survey results, we then conducted 10 focus groups in four major U.S. cities to learn more about the messages that will educate Americans and convince them to enroll. This report is a summary of the key findings from this research.

• Presumptive Eligibility,  January 2013
  

  This factsheet describes the options for states and hospitals to make presumptive eligibility determinations starting in 2014.

• Navigator and In-Person Assistance Programs, Updated January 2013
  

  This factsheet summarizes the basics of the navigator and in-person assistance programs.

• Translations that Hit the Mark, October 2012

  Part of our health literacy series, this brief focuses on when and how to translate written materials into languages other than English, as well as how to ensure that you end up with high-quality translations. It also provides tips on managing the translation process.

• Health Centers and Enrollment: A Two-Part Series, September 2012

  These two issue briefs describe (1) health centers' financial stake in enrollment and (2) outreach best practices for health centers and primary care associations.

• The Importance of In-Person Assistance, August 2012

  This issue brief examines the importance of in-person assistance and identifies a variety of ways stakeholders can help their state develop a robust outreach and application assistance network.

• Design that Enhances Readability, April 2012

  This piece is the third in our health literacy series authored by our partners at the MAXIMUS Center for Health Literacy. It focuses on how to use white space, alignment, and font choices to make enrollment materials easier to read and understand.

• An Enrollment Checklist for 2012, March 2012

  This issue brief describes seven essential things that stakeholders can do to keep enrollment efforts on track in 2012: take advantage of opportunities for federal funding, develop an effective outreach plan, automate enrollment, minimize documentation requirements, promote data-driven, integrated eligibility systems, ensure a comprehensive approach to consumer assistance, and create materials that are easy to read and understand.

  Also see the companion two-page fact sheet.

• The Ideal Application Process for Health Coverage, February 2012

  The Affordable Care Act requires states to use a single, streamlined application for all health coverage programs beginning in 2013. This issue brief explains the key steps in a streamlined application process and why they promote robust enrollment.

• Communicating with Plain Language, February 2012

  This piece is the second in our health literacy series authored by our partners at the MAXIMUS Center for Health Literacy. It offers ten easy tips for writing clear, concise, user-friendly materials.

• An Introduction to Health Literacy and Enrollment, December 2011

  This piece is the first in a series of issue briefs authored for Enroll America by experts at the MAXIMUS Center for Health Literacy on best practices for writing and designing materials--like websites, applications, instructions, and marketing materials--that are clear, easy to read and understand, and that make it easier for people to enroll in health coverage. The piece provides an introduction to why health literacy is important, particularly when it comes to communicating effectively with the uninsured.

• Questions and Answers from the September 28 Webinar: “Choices for States in the Newest Federal Eligibility and Enrollment Regulations”, October 2011

This document addresses the most frequently asked questions during Enroll America's first webinar.

• Using Electronic Data to Make Enrollment Easier: A Closer Look at Utah’s eFind System, August 2011

  Building systems that make optimal use of information technology to simplify enrollment is paramount to getting millions of Americans enrolled in coverage. Utah's eFind system provides one example of how to tap into existing databases to streamline the eligibility process. This piece provides an in-depth look at eFind and how it gathers readily-available electronic data from federal, state, and local databases to better determine applicant eligibility for a variety of public assistance programs.

• Ten Ways to Make Health Coverage Enrollment and Renewal Easy, August 2011

  Enrolling tens of millions more Americans in health coverage beginning in 2014 will require a significant departure from the traditional thinking about enrollment processes. This piece outlines key elements of this new vision for enrollment that will position states to maximize the number of people who are quickly and easily enrolled in coverage.